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| FREQUENTLY
ASKED QUESTIONS To provide faster online help, we have attached a list of frequently asked questions. If you have a question which isn't on our list, e-mail us and we'll be happy to assist you. -------------------------------------------------------------------------------- Shopping Information -------------------------------------------------------------------------------- How do I order online? We strive to make it as easy as possible for you to order online. When shopping, simply add an item to your Shopping Cart from any product page by selecting a quantity and in the drop down menu select whether or not you would like this item shipped to you or a gift recipient and then click "Submit." And, of course, you can always order by phone by calling us at 714-669-1500, 10:00 a.m. - 6:00 p.m. Monday through Sunday (PST). For more detailed information, please see How to Order. Is the credit card information that I submit when ordering online secure? Absolutely. Every page in the LAMF.com online ordering process that requests credit card information uses Secure Socket Layer (SSL) encryption. We encrypt your personal information, such as your credit card number, when transmitting over the Internet using SSL. SSL renders information unreadable should anyone try to intercept it. See our Security and Privacy Policies for more information. Can I return something I bought online? It's easy to return an item for an exchange or refund. If a product fails to meet your expectations simply return it within 30 days and we will refund, replace or exchange it for you. Assist us by indicating the reason for your return or exchange on the back of your packing slip. Please repack your order, enclose the packing slip, insure the package and mail it to: ________LAMF.com ________Internet Customer Service Department ________13280 Jamboree Road ________Irvine, California 92602 We'll refund or credit the value of the item and any taxes you were charged. Shipping charges are non-refundable. If you have any questions, please feel free to call us at 714-669-1500, 10:00 a.m. - 6:00 p.m. Monday through Sunday (PST). I can't find the product I am looking for. How can I search for it? The Search button is located on the top navigation bar of every page. You can search for product names and descriptions that are featured in our online store. What should I expect to happen once I place an online order? When your order is received, it will be processed and shipped within 48 hours. If you checked the LAMF.com Instant Gift box associated with any item purchased when you viewed your order, your gift will be delivered instantly by e-mail to the designated recipient. Which credit cards do you accept? We accept MasterCard, Visa, American Express, and the American Express Optima credit card. Are gift-wrapping and gift messages available for products I buy online? Since gifts are carefully wrapped in tissue and packaging paper and shipped in our signature boxes, we don't cover them with gift-wrap. However, we do include gift messages that you can write at the Checkout: shipping method section. Why isn't my browser working with your site? Ordering from our site requires the use of an SSL-compliant browser. We recommend using Netscape 3.02, or Microsoft IE 3.02 (or more recent versions of either). Version 3.01 of both browsers incorrectly displays "transfer interrupted" when retrieving information from our databases. For AOL users, either the 3.0 or 4.0 AOL client for PCs or the 4.0 AOL client for Macs is recommended. Also, your browser preferences must be set to accept "cookies." Why is my order empty? Your browser could be configured to refuse "cookies." This site uses cookies to keep items added to an order "attached" to the correct shopper. Cookies also save you from having to type in all of your billing information every time you order an item. In your preferences, you can change your browser option to accept cookies. Or, order by phone by calling 714-669-1500, 10:00 a.m. - 6:00 p.m. Monday through Sunday (PST) with the item. -------------------------------------------------------------------------------- Shipping Information -------------------------------------------------------------------------------- How are shipping and handling charges calculated? Shipping and handling charges are based on merchandise total only for each delivery address. We ship UPS Standard Ground service. In-stock orders should arrive in 7-10 business days. You can also choose to upgrade to UPS Three Day Air (add $9.95) or Next Day Air (add $24.95) to ship the next business day. For more information, see our Delivery section. Can items be shipped internationally? We currently do not accept international orders. How is sales tax calculated on orders? Sales tax is charged only on orders sent within the state of California. Sales tax charged on orders sent within the state of California is calculated on your merchandise total. -------------------------------------------------------------------------------- Security Information -------------------------------------------------------------------------------- Is the credit card information that I submit when ordering online secure? Absolutely. Every page in the LAMF.com online ordering process that requests credit card information uses Secure Socket Layer (SSL) encryption. We encrypt your personal information, such as your credit card number, when transmitting over the Internet using SSL. SSL renders information unreadable should anyone try to intercept it. See our Security and Privacy Policies for more information. Will LAMF.com sell or rent my e-mail address information to other companies? LAMF.com does not share, sell or trade e-mail address information with other companies. Our policy is to protect this information and use it for communication purposes only. We are committed to ensuring our customers' privacy. See our Security and Privacy Policies for more information. |
